FAQ’s

Nous avons compilé une liste de questions fréquemment posées. Si vous avez d'autres questions, n'hésitez pas à contacter notre responsable de clientelle à info@alexisgilliphotographe.com. Vous pouvez cliquer sur l'une des questions dans l'index des questions pour avoir un raccourci vers la réponse; ou vous pouvez parcourir toutes les questions et réponses dans les Questions-réponses complètes

INDEX DES QUESTIONS

Questions Globales

  1. Livrez-vous toutes les images du shooting?
  2. Proposez-vous des services de videographie ?
  3. Photographiez-vous a l'etranger?
  4. Avez-vous deja fait des photos dans mon pays?
  5. Quel photographe photographiera mon mariage ?
  6. Est-ce possible de vous reserver seulement pour une partie de la journee?
  7. Shootez-vous en JPG ou en RAW?
  8. Faites-vous d'autres type de photos?
  9. Faites-vous des photographies de nouveaux-nes , portraits ou publicite ?

Questions sur notre style

  1. Quel est votre philosophie vis-a-vis de la photographie ?
  2. Quel est votre style photographique?
  3. Le lieux de mon mariage est tres sombre ! Comment faites-vous pour obtenir de belles images?
  4. Y a il des differences de styles entres les differents photographes?

Questions sur le blog

  1. Comment puis-je avoir mon mariage mis en avant sur votre blog ?

Questions sur la retouche

  1. Retouchez-vous toutes nos images?
  2. Que voulez-vous dire par “retoucher” toutes nos images ?

Questions sur le jour du mariage

  1. Combien d'heures suggerez-vous de prendre le jour-J pour prendre des photos?
  2. Nous avons de gros trous de plusieurs heures le jour du mariage , allons-nous devoir vous payer pour ces heures?
  3. Qu'arrives-il lorsque nous depassons le temps de reportage prevu?
  4. Pourquoi n'avons-nous rien a payer en supplement ?

Questions sur la Seance d'Engagement

  1. Quand pourrons-nous voir nos photos ?
  2. Combien de temps avant le mariage conseillez-vous de faire ce shooting ?
  3. Pouvons-nous programmer ces shootings le Week-End?
  4. Combien d'images livrez-vous generalement lors d'une seance d'engagement ? et du mariage?
  5. Nous aimerions que vous photoshopiez nos noms et nos dates sur nos images , est-ce possible?
  6. Ou et quand pouvons-nous voir nos images?

Questions Legales et telechargements

  1. Quelle est la taille d'impression maximale pour nos images?
  2. Quels sont mes droits concernant les impressions physiques?
  3. Vous donnez-nous les fichiers bruts? (RAW)
  4. Combien d'images telechargeables aurons-nous?
  5. Fournissez-vous les negatifs numeriques apres le shooting?
  6. Que faire si je perds les images du shooting ?

Questions sur les albums , Diaporamas et Impressions

  1. Combien de temps dois-je attendre pour avoir mes impressions?
  2. Combien de temps dois-je attendre pour avoir mon album ?
  3. Combien de temps dois-je attendre pour avoir mon album si j'habites a l'etranger ?
  4. Avec quels prestataires travaillez-vous?
  5. Puis-je ajouter des pages ou des images a l'album?
  6. Comment se passes la mise en page de l'album de mariage?
  7. Comment se passes la mise en page de l'album du shooting ?
  8. Proposez-vous egalement des offres d'encadrement?

Questions sur le materiel

  1. Quel materiel utilisez-vous?

Assurances et sauvegarde des images

  1. Sauvegardez-vous nos images ? Comment etre certain que nous ne les perdrons pas ?
  2. Avez-vous une assurance responsabilite civile?

Rendez-vous

  1. Nous habitons loin de chez-vous , est-ce qu'un de nos amis / membre de famille peut vous rencontrer a notre place?
  2. Nous travaillons beaucoup et ne pourrons pas vous rencontrer avant le mariage, que faire?
  3. Vous deplacez-vous pour voir vos clients ?
  4. Comment faire pour plannifier un rendez-vous pour vous voir vous et votre travail?

Paiements et Taxes

  1. Comment puis-je vous reserver pour notre mariage ?
  2. Que se passes-il si vous depassez le temps de reportage prevu dans le contrat ?
  3. Si nous payons par carte , y a il des frais additionels ?
  4. Si nous annulons notre mariage , pouvons-nous recuperer notre avance?
  5. Si nous deplacons la date de notre mariage , pouvons nous recuperer notre avance et l'utiliser pour une autre date?
  6. Y a il des frais de deplacement a prevoir ?
  7. Pourquoi ne facturez-vous pas de frais de deplacement ?
  8. Offrez-vous des reductions pour les jours feries , les vacances ou les saisons basses ?
  9. Si nous payons en espece , allons-nous payer moins cher ?

 

FAQ COMPLET

You may choose to navigate the list of questions using the index above or you may read the full Q&A below. The Q&A is divided into sections based on the topic. If you have further questions, email our studio manager by clicking here

Questions Globales

Question: Livrez-vous toutes les images du shooting?

A: Non, nous ne livrons pas toutes les images du shooting. Nous supprimons les doublons , les images-tests , les photos avec des expressions peu gracieuses et d'autres images qui pourraient affecter la qualite des images livrees. Par exemple , si nous faisons des images avec un arriere-plan flou , il arrive souvent que nous prennons une dizaine de photos pour au final n'en garder qu'une ! Et ce dans le but d'etre certain d'avoir L'IMAGE que nous recherchons. Nous ne souhaitons pas que vous fassiez vous-meme le trie , en zoomant image par image pour au final ne garder que celles qui seront nettes , c'est pourquoi nous y passons autant d'heures de notre cote . Un autre exemple : les images droles , avec des sourires ou des larmes sont souvent les plus belles ! Malheuresement la plupart du temps , certaines micro-expressions sont peu flatteuses . Retouchant des centaines de milliers d'images par ans , nous supprimons celles que nous estimons ne pas etres interessants.

Question: Proposez-vous des services de videographie ?

Reponse: Oui ! Pour avoir plus de details , veuilliez nous contacter

Question: Avez-vous deja fait des photos dans mon pays?

Reponse: Nous avons eu l'occasion de photographier des dizaines et des dizaines de pays , il est donc probable que oui ! Cependant , si ce n'est pas le cas , nous viendrons sur place minimum 2 jours a l'avance afin de reperer les lieux et d'etre ainsi certain de ne pas avoir de surprise le jour-J!

Question: Photographiez-vous a l'etranger?

A: Meme si notre equipe est basee sur l'Ile de la Reunion , nous nous rendons de partout dans le monde afin de capturer des images plus belles les unes que les autres ! Nos packages de photographie a l'etranger incluent toujours le prix du billet et des hotels. Comme nous voyageons souvent , nous aurons probablement des prix plus interessant que vous sur les billets . Ainsi , vous pouvez nous contacter pour plus d'informations !.

Question :Quel photographe photographiera mon mariage ?

Reponse: Generalement , le photographe que vous rencontrez lors des rendez-vous et de la seance d'engagement sera le meme que celui de votre mariage. Bien evidement , il est possible de faire appel au photographe de votre choix. Si vous n'avez aucune preferences, nous prendrons la decision a votre place en tenant compte de la personalite , de la disponibilite ainsi que de la langue du photographe. Par exemple , si Cyril a photographie le mariage de votre amie , qui vous a donne notre numero , Cyril travaillera avec vous. Sachez que nous travaillons au jour le jour dans l'optique de reduire les differences de style entre chacun de nos photographes , en vous fournissant ainsi un style autant reconnaissable qu'unique !

Question: Est-ce possible de vous reserver seulement pour une partie de la journee?

Reponse: Generalement non , cependant , si votre budget est superieur a 600 euros , nous pouvons vous proposer une prestation adaptee.

Question: Faites-vous des photographies de nouveaux-nes , portraits ou publicite ?

Reponse : Oui , nous avons de l'experience dans de nombreux autres domaines de photographie . N'hesitez pas a nous contacter.

Question: Faites-vous d'autres type de photos?

Reponse: Oui , comme dit plus haut , nous avons de l'experience dans de nombreux domaines.

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Questions sur notre style

Quel est votre philosophie vis-a-vis de la photographie?

Reponse: Merci de cliquer ici pour en savoir plus.


Question: Quel est votre style ?

Reponse: L'equipe de photographie de mariage Alexis Gilli est reconnue pour avoir developpe un style unique ! Nous avons une section entierement consacree a cet aspect de notre travail .


Question: Est-ce possible de voir un reportage complet ?

Reponse : Bien sur ! Nous nous felicitons pour l'uniformite de notre travail . Nous savons bien que tout les photographes publient leur meilleures photos sur leur site web , il est donc difficile de savoir a quoi les images du jour-J vont ressembler. C'est la raison pour laquelle nous encourageons nos clients potentiels a regarder nos reportags complets avant chaque prestations.


Question: Ma reception est tres sombre. Comment est-ce que votre equipe gere ce type de situation ? Puis-je voir des exemples ?

Reponse: Nous avons pris des images dans les eglises et les salles les plus sombres du monde , donc ne vous inquietez pas ! Si la situation nous le permet , nous mettrons des sources d'eclairages supplementaires afin d'avoir l'image parfaite ! Certaines eglises ne nous autorisent pas a utiliser des flashs , et pour cette raison , nous utilisons des appareils avec des capacites de prise de vue en basse lumiere impressionantes . Allez jeter un coup d'oeil a notre materiel.).

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Question: Y a il une difference de style entre les differents photographes ?

Reponse: Non. Nous prenons toutes les mesures possibles et imaginables pour avoir un style uniforme et consistant a travers tout nos photographes . Nous avons developper un style unique que nous sommes fiers de reproduire encore et encore , avec , a chaque fois , une touche personalisee . Chaque reportage est vu et revu , afin que le style de chaque image que nous produisons soit unique et reconnaissable au premier coup d'oeil ! Chaque petite irregularite , peu importe sa taille, est examinee minutieusement par les membres de notre equipe. Cependant, cela ne nous empeche pas de nous adapter aux demandes de nos clients , d'ou l'importance du moodboard lors de nos rendez-vous. Par exemple , certains de nos clients preferent des images romantiques et douces, tandis que d'autres preferent des images dramatiques avec beaucoup d'effet speciaux .

Questions sur le BLOG

Question: Comment puis-je avoir mon mariage mis en avant sur le blog?

Reponse: Lors de la signature du contrat, il suffit de nous en donner l'autorisation .

Post Production Questions


Question: Retouchez-vous toutes nos images?

Reponse: Oui ! Chaque image est retravaillee pour correspondre a notre style . Cela implique des changements d'eclairage , de couleur , un passage au noir & blanc , etc... De nombreux photographes ne retouchent pas vos images, ce qui fait que vous vous retrouverai avec des couleurs de peau bizzares , une exposition trop basse , ou des photos floues .


Question: Que voulez-vous dire par " retoucher toutes nos images : ?

Reponse : Dans notre equipe , retoucher signifie donner naissance a l'image en faissant ressortir les contrastes et les couleurs . Plus de details dans la question suivante.


Question: What is the difference between advanced and custom; and why are there additional costs for custom retouch?

A: Advanced post-production includes touch ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post production as the time required ranges depending on the complexity of the project. Please contact our studio manager for a quote for custom post production.

Question: Do you shoot in JPEG, Small Raw, or Large Raw?

A: We shoot most of our images in Small Raw with certain situations where we move to Large Raw. For our reasoning, please see this section on the Photography Misconceptions page of our website: Small Raw Vs. Large Raw

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Wedding Day Questions


Question: How many hours do you suggest we set aside for wedding day photos?

A: Take a look at our Ideal Wedding Photography Timeline to see a detailed breakdown of how much time you would need to have set aside for your wedding photos.


Question: I have downtime between events on my wedding day. Will I be charged for that downtime?

A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.

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Question: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.

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Question: Why do we need to charge for additional coverage?

A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post produced which adds to our overall costs.

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Engagement Session questions


Question: When can we expect to see our photos from our engagement session?

A: Post production for engagement sessions are completed 6 weeks after the date of the shoot. If you require the images to be completed prior to four weeks after the date of the shoot, a rush process fee will be charged.

Question: When should we do our engagement session?

A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least ten weeks prior to the wedding date due to the time necessary to post produce each image (6 weeks) and complete your product order(s) (6 weeks). See the engagement session post production delivery time and engagement session product delivery time FAQ’s for more details.

Question: Can we schedule our engagement session for the weekend?

Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend later on, we will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions because the few weekends we have free, we spend with our families. We also like to shoot on weekdays because locations are typically less crowded.


Question: How many images do you typically deliver from and engagement session? From a wedding?

We typically deliver anywhere from 50-70 images per 3-hour engagement shoot and for a wedding, we typically deliver 60-80 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Question: I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?

Custom save-the-date images are priced at $250 per image and can be added on to any package through our website.


Question: When and where can we view our engagement pictures?

Your engagement session images will be completed no more than 6 weeks after the date of the shoot. If you require the images to be completed prior to 6 weeks after the date of your shoot, a rush edit fee of $250.00 will be charged.

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Albums, Prints, Books questions


Question: How long does it take to get my prints?

Product creation times vary, however, print orders will generally be completed within 6 weeks after the product order is submitted.

Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.


Question: How long does it take to get my album?

As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.


Question: How long does it take to get my sign-in book?

The sign-in book takes around 6 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changes you request.

Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.


Question: What album companies do you offer?

We have accounts with most of the major printers, including Graphi Studio, Queensberry, Leather Craftsmen, Willowbook Sequoia, and Finao. After testing the durability, print quality/consistency, and cover style options, we have narrowed our printing partners to Blacksmith, Finao, and Queensberry. If you prefer the styles of any other album makers, we would be glad to accommodate your request, if possible. Additional fees may apply depending on the printer you choose.

Question: How many pages and images do we get in our wedding day album?

A: Our signature Lin and Jirsa album contains 30 pages and 80+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.


Question: Can I add more pages and images to my album?

A: Each additional page can be added for additional cost and includes the design time/revisions.


Question: Do you guys provide framing services as well?

A: We do not provide framing services, however, we can provide you with recommendations on where to purchase and frame your images.


Question: How do I get started on my wedding album?

The Wedding Album Design Process is outlined here: https://www.linandjirsa.com/album-design-instructions


Question: How do I get started on my engagement album?

The Engagement Album Design Process is outlined here: https://www.linandjirsa.com/engagement-book-options/

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Image Download Questions and Legal Questions


Question: What size can we print our photos up to with our full resolution image download?

A: In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required. For pricing on these services, please contact our studio manager by clicking here


Question: What rights do I have to the digital prints?

A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Lin and Jirsa Photography.


Question: Do you provide the RAW files from my engagement session and/or wedding day?

A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.


Question: How many images do you deliver on the image download?
A: For a 3 hour engagement session we typically deliver 50-70 images and for a wedding we typically deliver 60-80 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.


Question: Do you provide the digital negatives after the shoot?

A: Yes we do. All of our packages come with Full Resolution image download.

Question: What if I lose my images?

A: There is a $50 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.

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Equipment questions


Question: What type of camera/equipment do you use?

A: Click here to view our Photography Equipment

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business Insurance and image backup questions


Question: Do you back up our images? How can we ensure that our images won’t be lost?

A: We have never lost an image from a wedding due to the following backup workflow for each our events:
During the shoot, we back up on an Epson External Hard Drive after each major event throughout the day. This leaves one copy on the CF cards and creates one copy on the Epson External Hard Drive. After the shoot, we back up the CF card to a local server set up in a RAID 1 configuration. Once the images are completed, we upload the images to an offsite location and burn another copy for our archives. At any given point, there are two copies of the files.

Question: Do you have liability insurance?

A: Yes. Many venues require the photographer to have Liability Insurance. So before hiring Uncle Joe, make sure he’s covered.

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Meeting Policy questions


Question: We live out-of-town. Is it possible for our family/friends to meet with you instead?

We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.

Question: We’re very busy and won’t be able to meet. Are there any other options?

A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.

Question: Do you travel to meet clients?

A: Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our studio manager at 949.287.2153 or email clicking here

Question: How do I set up an appointment to meet you in person and see some of your work?
A: Contact our studio manager at 949.287.2153 or email her by clicking here

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Payment and tax questions


Question: How do I reserve you for my date?
A: All dates are reserved once we receive your signed contract and deposit.


Question: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
A: Standard rates apply for overtime. Overtime is billed at the rate of $500/hour per Master Photographer and $400/hour per Associate Photographer.


Question: Is there an additional fee if we pay via credit card?
A: Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount.


Question: If we cancel the wedding, will we receive our retainer fee back?
A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.


Question: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
A: Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.


Question: Are there travel fees associated with the engagement session and/or wedding day shoot(s)?
A: All travel expenses are based on the distance between your event location(s). The following destinations are subject to the following travel fees:
– San Francisco, CA – $500.00 flat fee
– Santa Barbara, CA – $250.00 flat fee
– San Diego, CA – $200.00 flat fee
– Los Angeles, CA – $100.00 flat fee for shoots under 6 hours
– All other destinations beyond 100 miles round-trip will be negotiated and handled on a case-by-case basis.


Why do you charge travel fees?
The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. Trips to Los Angeles, for example, can take over an hour each way. This is time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.


Question: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

A: We do not offer discounts on Sunday weddings and off-season weddings. As you may know, wedding season is almost year round here in sunny California. Because of that, we are shooting throughout the year. We also cannot offer discounts on weekday weddings as all of the costs (second shooter rates, etc.) associated with the wedding remain the same.

Question: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

A: Unfortunately, collecting in cash does not exempt a photography studio from paying California sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product. However, we do offer tax-free services and packages that fall within California State Law if you would like a service only packages.

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